SHOPPING GUIDE
◆User Guide
Everything you need to shop with confidence — from order to delivery, handcrafted in Japan and shipped to your door.
Made to Order
approx. 40 days to craft
Worldwide Delivery
7–14 days transit
Secure Checkout
major cards accepted
Tracking Included
on every shipment
HOW TO ORDER
Ordering is simple — four steps.
Find your pair by category or collection.
Select size, initial embroidery, gift wrapping and quantity.
Complete payment through our secure checkout.
You’ll receive an order confirmation by email.
PAYMENT
Secure checkout
Prices are shown in your selected currency; the amount charged is converted at checkout.
Major international cards are accepted at checkout.
Fast payment options shown at checkout can also be used.
Your payment is processed over a secure, encrypted connection.
SHIPPING & DELIVERY
Made to order, shipped worldwide
Because every pair is handcrafted to order, please allow about 40 days for production, plus roughly 7–14 days of international transit. Initial embroidery adds about one more week.
| Destination | Carrier |
|---|---|
| Most countries | EMS (Japan Post) |
| United States | Yamato Transport International |
| Middle East | DHL |
- Shipping fees are calculated automatically at checkout based on your destination.
- A tracking number is provided for every international shipment.
CUSTOMS & DUTIES
Import taxes
Customs duties and import taxes may be charged on international shipments depending on your country’s regulations. Any such charges are the responsibility of the customer.
RETURNS & EXCHANGES
Made-to-order policy
As a rule, returns for reasons of preference cannot be accepted.
○ If an item arrives with a defect
We take every care, but should an item arrive incorrect, damaged or soiled, please contact us right away — within 3 days of delivery — and we will make it right.
✕ Change of mind / fit preference
Because every pair is handcrafted to order, returns and refunds for customer reasons cannot be accepted. Please note that colors may look slightly different depending on your display.
- Please check your size carefully before ordering — see our Size Guide.
- Reshipment or refunds may not be possible for packages that go unclaimed, are refused, or are sent to an incorrect address provided at checkout.
FAQ
Frequently asked questions
QHow long until my order arrives?
About 40 days for production plus 7–14 days of international transit. Initial embroidery adds roughly one more week.
QCan I add initials to any pair?
Most items offer free initial embroidery. Choose the option on the product page and enter your initials in uppercase. See our Initial Embroidery page for details.
QWill I be charged customs duties?
Possibly — import taxes vary by country and are the customer’s responsibility. Please check your local regulations.
QCan I cancel or change my order?
Because production begins soon after ordering, changes and cancellations may not be possible. Please contact us as early as you can.
QThe item arrived with a problem — what should I do?
Please contact us within 3 days of delivery with photos of the issue, and we will arrange a replacement or repair.
CONTACT & CALENDAR
Contact & Business-Day Guide
Feel free to reach out about sizing or custom orders. We respond in turn from the artisans’ workshop.
Calls are handled by Metronome Inc. / Gmcloud. Mentioning “SANAX slippers” to the operator helps things go smoothly.
